What the fuck was his deal?
Okay, last night I had to work from 5:00pm to close (which is about 12:30 am or so) and I was assigned to drive-thru. Things were pretty much sucking.
Me: Welcome to Burger King how can I help you?
Them: UUUHHHHH!!! I'LL HAVE 3 KIDS MEALS!!
Me (wincing from having my eardrums blown out): Would you like the hamburger, cheeseburger, or chicken tenders kid's meal?
Them: I WANT ALL THREE OF THEM TO BE CHEESEBURGERS!!!!
Me: Okay. What would you like to drink with those?
Them: I WANT ONE WITH ONLY KETCHUP, ONE WITH NOTHING BUT CHEESE AND MEAT, AND ONE WITH EVERYTHING!!
Me: Okay (*turns down volume on headset* *turns off sound on headset so they can't hear me* *rerings whole fucking order*) And what to drink with those?
Them: DO YOU HAVE PINK LEMONADE?!!!
Me: Yes we do.
Them: I'LL HAVE THAT!!
Me: With all three of them?
Them: YEAH!!!
Me: Okay, so I have one kid's cheeseburger meal with only ketchup, one kid's cheeseburger meal minus all, and one kid's cheeseburger meal regular, all with small pink lemonades?
Them: NO!!! I WANTED ONE OF THOSE KID'S MEALS WITH PINK LEMONADE AND THE OTHER TWO WITH COKES!!
Me: So I have the 3 kid's meals with one small lemonade and two small cokes?
Them: NO!!! I WANT ONE.... PINK... LEMONADE.... AND ONE...COKE... AND ONE... FROZEN... COKE!!!!!
Me: (starting to flip out) Okay. So one pink lemonade, one coke and one frozen coke??
Them: YES!!!!!
Me: Okay your total is (insert total here, i don't remember exactly)
Them: THANK YOU YOU RETARD!!
One of the other girls who was working then asks if I want to switch with her for a while since I was getting so frusterated. I said yeah.
Later that night...
Me: (handing food out the window) Thank you and have a good night.
Them: Thank you.
(window closes)
(*I look at the time on the cash register and think, "Hehehe, 'tis 10:00. I should tell Jeff that he can go now. Bobby's not back yet. 'Twill be funny." Start to go towards the back when a customer comes in. We'll call him Norman.*)(Norman is a middle aged, fat man with thinning hair)
Me: Can I help you? (*goes to front register*)
Norman: Yeah!! Since there's no one in here I'ma gonna speak my mind!!!
Me: (frightened at the prospect but not concerned) Okay.
FFFWWOOOOOOSHHHH----BANG!! (food bag and carton of fries comes flying at me and lands on the counter with a thud.)
Norman: EVERY FUCKING TIME I COME IN THIS FUCKING PLACE MY ORDER IS FUCKING FUCKED UP!!! I ORDERED A KID'S CHEESEBURGER MEAL AND I GOT A FUCKING CHICKEN NUGGETS MEAL!!! THEN I ORDER FRIES AND I GET A FUCKING ONION IN MY FUCKING FRIES!! I'M ALLERGIC TO FUCKING ONIONS!! WHAT ARE YOU PEOPLE??? FUCKING IDIOTS???
Me: I'm sorry sir. Let me fix that and get my manager. (I shuffle over to the kitchen and yell "I need a cheeseburger now Jeff!!" Not knowing that Jeff is behind me.)
Now my manager comes up and Norman starts yelling at him.
Norman: REPEATS SAME AS ABOVE!!!
Robert (my manager): Well, sir, I'm sorry we messed up. There was a car in front of you with a kid's meal and the two bags might have gotten mixed up. (*puts two free meal cards on the counter for Norman.*)
Norman: I DON'T WANT YOUR FUCKING COUPONS!!! I AM NEVER COMING HERE EVER AGAIN!!!
(*I retreat into the kitchen after Jeff makes the cheeseburger and I put the food on the counter for Robert to give to the guy.*)
Me: (throwing the original order into the waste bin)
Jeff: (Coming up behind me) Beth, it's not your fault.
I walk away trying to restrain myself from flipping out. I go to the back where a box of frozen fries are on the ground. I bend over to pick them up. Jeff is behind me.
Jeff: Are you okay?
Me: Yeah, fine. (I take the box of fries into the freezer, drop them on the floor.)
Jeff: Are you sure??
Me: (Still bent over, my attempts at not crying and freaking out are futile. I burst into tears at my mistake and failure on drive-thru.) WWWAAAAAAAAAAAAHHHHHHHH!!!!!!!!
Robert comes in back. He is cornfuzzled. Jeff punches box of Frozen Coke syrup (syrup is in a bag inside of the box). The box opens. He is majorly pissed. I sit on a chair in the corner of the break room.
Robert: You can have a few minutes to calm down. It's okay. That guy was just a dick.
Me: (through my crying) Ok.
One hour forty-five minutes later.... (Only felt like twenty minutes to me)
Robert: You're gonna hate me, but...
Me: Who said I don't already hate you?
Robert: Haha. I called your dad, he's coming to get you.
Me: ROBERT!! I'm going to kill you! Why'd you call my dad?
Robert: It's been an hour and 45 minutes... You didn't respond when I asked if you needed anything... I thought you should go home.
Me: I did respond. I asked Jeff for the phone, goddamnit! Give me that! (Grab phone from his hand.)
I called my dad and he chewed me out and told me to stay at work. I said okay. I didn't want to go home anyway.
When I got home after work (I was clocked out, Robert and the Restaurant Manager wouldn't let me clock back in. I was "too emotionally distressed." I ate some food and kind of helped out with closing.) my parents chewed me out royally. They said I was just trying to get attention and that I could have just gone on with my work like normal.
So that was my December 17th. And my first experience with a retarded customer. As Robert said: "If ya can't tell an onion ring from a fry... You probably deserve to be in some kind of hospital."
Lovvens,
*grins*
P.S. I started this on the 18th of December 2004 and finally got to finish it on the 26th of January 2005. I just wanted to get this done for you all. 